COMPLAINTS MANAGEMENT

As part of our ‘Fair Recruitment and Placement of Care Workers from Abroad’ initiative, we are consistently committed to reliably implementing the associated ethical and quality principles in all our processes. Should any ambiguities, complaints or reports nevertheless arise, we regard these as an important opportunity for further development and endeavour to address them promptly, thoroughly and in a solution-oriented manner.

Handling of complaints
Upon receipt of a complaint, the matter is subject to a structured review and processing.
The following applies:

- every complaint is taken seriously and investigated thoroughly
- where reports are justified, appropriate remedial measures are initiated
- the entire processing procedure is clearly structured and transparent

Complaints are processed within a maximum of three weeks. Where possible, complainants will receive initial feedback on the status of their complaint within 24 hours.

Contact and Accessibility
Complaints may be submitted at any time by email or post. The contact details for this purpose are as follows:
beschwerde@slm-competence.de
SLM Competence GmbH
Annastr. 12
78567 Fridingen

The responsible contact person is the Managing Director, Mahmoud Abdalla

Confidentiality and protection of whistleblowers
All reports are treated confidentially. Anonymous reporting is also possible upon request.
Whistleblowers are protected in accordance with the provisions of the Whistleblower Protection Act (HinSchG). In particular, we ensure that no discrimination or reprisals occur as a result of a complaint.